{"id":74912,"date":"2024-03-29T22:25:31","date_gmt":"2024-03-29T22:25:31","guid":{"rendered":"https:\/\/gamergog.com\/index.php\/2024\/03\/29\/get-to-know-our-team-andrew-customer-experience-manager\/"},"modified":"2024-03-30T05:36:45","modified_gmt":"2024-03-30T05:36:45","slug":"get-to-know-our-team-andrew-customer-experience-manager","status":"publish","type":"post","link":"https:\/\/gamergog.com\/index.php\/2024\/03\/29\/get-to-know-our-team-andrew-customer-experience-manager\/","title":{"rendered":"Get To Know Our Staff: Andrew \u2013 Buyer Expertise Supervisor"},"content":{"rendered":"

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Get To Know Our Staff
\nAndrew
\nBuyer Expertise Supervisor<\/h1>\n
March 29, 2024<\/div>\n
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Hello, everybody! Wynn right here once more. Welcome again to a different Xbox Insider Staff interview. At this time\u2019s chat is with Andrew\u2014a Buyer Expertise Supervisor on the group who positively has extra Xbox 360 video games than you do. <\/p>\n

How\u2019s it going, Andrew?<\/p>\n<\/div>\n

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Ha. Going properly, Wynn. You didn\u2019t must name me out like that proper from the highest.<\/p>\n<\/div>\n

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If there\u2019s one factor I need Xbox Insiders to know from this interview, it\u2019s that you’re Xbox 360\u2019s #1 fan and supporter. It\u2019s like that meme. If there are not any extra Xbox 360 followers, then we will know you\u2019ve shed your mortal coil.<\/p>\n<\/div>\n

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I can get behind that.<\/p>\n<\/div>\n

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However earlier than we dive into your 7th<\/sup> gen obsessions, let\u2019s take all of it the way in which again. Give us the backstory. What began your curiosity in video games?<\/p>\n<\/div>\n

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I\u2019ve been taking part in video games my whole life, whilst a really small baby. I\u2019m relationship myself somewhat right here, however my first console was an Atari Pong dwelling console.<\/p>\n<\/div>\n

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That\u2019s about as OG as you may get.<\/p>\n<\/div>\n

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Yup! And I\u2019ve been taking part in ever since. All the way in which from Mario to Halo, which is admittedly what bought me closely into the Xbox ecosystem.<\/p>\n<\/div>\n

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Did you discover your love for the 360 earlier than or after you began right here?<\/p>\n<\/div>\n

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Earlier than. I used to be on that practice instantly. You bear in mind the Xbox Stay Arcade when it first launched? I used to be sitting on my console each Wednesday getting virtually each single sport because it got here out. It\u2019s actually my love for the 360 that made me need to begin working at Xbox. I grew up in rural Ohio, so it wasn\u2019t actually a giant tech hub.<\/p>\n<\/div>\n

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So how way back did you get employed?<\/p>\n<\/div>\n

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I believe round 13 years in the past or so. Proper at first of the 2010s I bought employed to do Twitter Assist for Xbox. I used to be a kind of outdated brokers the place we\u2019d reply to tweets or DMs with our initials.<\/p>\n<\/div>\n

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Oh wow! I really did one thing related once I was within the retail shops. In the event you clicked \u201cAssist\u201d on Outlook Cell in like 2015-2017, you could have talked to me. It\u2019s a harder job than folks may assume.<\/p>\n<\/div>\n

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Yeah, you discuss folks by way of so many various points every single day. You develop into a really well-oiled assist machine after some time.<\/p>\n<\/div>\n

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Completely. If I attempted laborious sufficient, I might in all probability bear in mind a number of the error codes.<\/p>\n<\/div>\n

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Identical right here. I bear in mind many.<\/p>\n<\/div>\n

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So, how lengthy did you probably did work on Assist?<\/p>\n<\/div>\n

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Properly, I did the Twitter stuff for about six years. Labored my manner up the ladder earlier than I moved over to a program administration place on the Assist Staff. Then, I did that for just a few years earlier than shifting to the Insider group the place I nonetheless kinda do a variety of assist. So, actually in some methods, I\u2019m nonetheless <\/em>Assist, however I left the official \u201cAssist\u201d group again in 2021.<\/p>\n<\/div>\n

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Is there something you\u2019re presently engaged on that you would be able to inform the Xbox Insider group about?<\/p>\n<\/div>\n

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I\u2019m not engaged on an excessive amount of for Xbox Insider particularly proper now, although I\u2019m at all times making an attempt to enhance the options we flight by way of this system. I assume essentially the most fascinating stuff I\u2019m doing\u2014that may even be fascinating to this viewers\u2014is that I\u2019m engaged on all of our legacy Xbox 360 companies.<\/p>\n<\/div>\n

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Okay, that\u2019s sick.<\/p>\n<\/div>\n

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Yeah, I\u2019ve been on that group for some time now and it\u2019s one thing I\u2019m extraordinarily obsessed with. I imagine we’ve to do all the pieces we will to greatest protect and recognize our historical past earlier than we will actually transfer into the longer term.<\/p>\n<\/div>\n

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I\u2019m totally with you there on that man. I do know I joked about it earlier than, however I need to let our readers know that you simply do <\/em>have virtually each bodily Xbox 360 disc.<\/p>\n<\/div>\n

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Properly, each North American disc. I don\u2019t have a PAL or JPN 360 but, so I don\u2019t purposefully acquire these in the mean time.<\/p>\n<\/div>\n

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My JPN 360 is amassing mud, however I’ve a bunch of Visible Novels that I ought to play someday on it. Since we\u2019re speaking about your favourite system, do you have got a favourite second in time from engaged on it because you\u2019ve been right here?<\/p>\n<\/div>\n

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Man, I\u2019ve achieved so many issues really for <\/em>the Xbox 360, however I can\u2019t actually discuss most of them; even on reflection. However I do have one among my most cherished sport collections objects from working right here.<\/p>\n<\/div>\n

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Let\u2019s hear it.<\/p>\n<\/div>\n

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So, once I began again in 2011, I used to be already pounding my drum about a lot I really like the blades on the outdated 360 dashboard.<\/p>\n<\/div>\n

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I believe in the event you pay attention laborious sufficient, that\u2019s a refrain of voices from our group shouting out in settlement proper now.<\/p>\n<\/div>\n

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Haha. I nonetheless assume it\u2019s the best console working system of all time. However yeah, I used to be actually obsessed with telling everybody I might how a lot I beloved that OS. Quick ahead to round 2017-2018, I had simply transferred over to a brand new CSS function, and I used to be speaking about my love for the blades with my new group. Properly, a long-tenured teammate confirmed up at my workplace a couple of week later. Seems, he labored on the {hardware} group, and he had an outdated 360 that also had the blades dashboard on it saved in his archives. He gifted it to me and now It\u2019s one among my favourite issues I personal. A real gem in my assortment meaning loads to me personally.<\/p>\n<\/div>\n

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I really like that a lot. I’d give a not-insignificant portion of a paycheck to determine what all we’ve buried in places of work round campus. So many cool methods hidden away.<\/p>\n<\/div>\n

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Yeah man. Some folks have held onto some actually cool stuff for your entire 20-year run.<\/p>\n<\/div>\n

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Okay, let\u2019s transfer on to a number of the extra rapid-fire stuff. <\/p>\n

What\u2019s a sport that\u2019s had the most important impression on you all through the years?<\/p>\n<\/div>\n

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Hmm. I\u2019m unsure I can decide only one. However there\u2019s an evolution in my tastes and my curiosity within the medium over time. Like Pong was my intro to video games and I believed it was fairly cool, however the first Tremendous Mario Bros. is once I knew I used to be going to be taking part in them for the remainder of my life.<\/p>\n<\/div>\n

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It\u2019s laborious to understate simply how revolutionary it was to have performed that in that point interval.<\/p>\n<\/div>\n

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Precisely. It paved the way in which for a lot. Even rising up my favourite sport, and doubtless nonetheless my favourite sport of all time is Tremendous Mario World 2: Yoshi\u2019s Island. I’d play that sport time and again and over. I by no means get uninterested in it. If I transfer extra into my grownup life, I believe that those that impacted me essentially the most are Portal and Braid. Portal as a result of it taught me to truly get pleasure from tales in video games, and Braid as a result of it was the primary actually difficult puzzle sport I performed. It unlocked design-language in my thoughts that I simply didn\u2019t have beforehand.<\/p>\n<\/div>\n

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You\u2019re choosing simply banger after banger. I\u2019m shocked by the Portal decide although. Not as a result of it\u2019s not an amazing sport, however I do know you\u2019re what I wish to name a \u201cmechanical purist\u201d in terms of video games.<\/p>\n<\/div>\n

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Oh yeah. I actually can\u2019t stand textual content in my video games. RPGs are my least-favorite style ever. I simply need to play the sport. However the way in which Portal gave me the mechanical depth, but in addition saved me within the over-arching story from second to second gave me a greater appreciation for narrative in video games.<\/p>\n<\/div>\n

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As somebody who in all probability has extra RPGs in my assortment than every other style, my knuckles may be altering colours, however I respect your opinion. <\/p>\n

Let\u2019s transfer on to music although. Favourite albums of all time?<\/p>\n<\/div>\n

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I’ve twenty-one information framed and held on the wall of my front room which are one of the best music ever pressed. However for the sake of brevity, I\u2019ll go along with Illmatic by Nas and The Undisputed Fact by Brother Ali.<\/p>\n<\/div>\n

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I might have by no means in one million years have guessed these solutions.<\/p>\n<\/div>\n

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Haha. You anticipate the standard like Aerosmith or Nirvana? Nah, most of what I take heed to is rap and hip-hop from the 80s by way of the 2010s.<\/p>\n<\/div>\n

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Actually, I\u2019m unsure what <\/em>I anticipated, nevertheless it wasn\u2019t these. <\/p>\n

So, now I\u2019m curious. How does a white man from rural Ohio get into this fashion of music?<\/p>\n<\/div>\n

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I noticed the video for Combat the Energy on MTV once I was seven years outdated. It was quick. Flav drew me in, and Chuck taught me classes. From there it was a wrap. Rakim, EPMD, LL, De La Soul; you identify it, I used to be listening to it. I positively bought made enjoyable of for liking one of these music rising up within the space the place I got here from. It wasn\u2019t actually till 2Pac blew up that individuals began getting somewhat extra into it. However even then, I\u2019d attempt to present somebody the brand new Tribe Known as Quest document and so they\u2019d name it wack as a result of it was nonetheless too completely different from the hip-hop that was discovering wider success on the time.<\/p>\n<\/div>\n

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I really like when folks go actually deep into their musical leanings. I largely listened to no matter my dad was listening to rising up. It wasn\u2019t till highschool that I bought into my very own music tastes. A lot of \u201cscene\u201d music. Put up-hardcore, metalcore, and many others. Something on Rise or Victory or Sumerian. I’ve a lot of that period of music.<\/p>\n<\/div>\n

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I’ve a ton of CDs. Like, in all probability over 5 thousand of them again dwelling in Ohio organized by launch date. I knew nearly all the pieces there was within the hip hop world from the 80s till 2010. However there have been like 10 completely different albums dropping every single day and I couldn\u2019t sustain anymore.<\/p>\n<\/div>\n

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5 THOUSAND?!<\/p>\n<\/div>\n

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Yeah man. I spent like all of my cash as a child on CDs. I bear in mind this one time I skipped a faculty area journey to stroll to the document retailer and get the brand new Ghostface album.<\/p>\n<\/div>\n

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That was the period earlier than Spotify and all the pieces. How did you even discover that a lot music?<\/p>\n<\/div>\n

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Within the mid to late 90s, a rapper named Huge L bought me actually into the underground scene and I\u2019d take heed to radio from in all places. 888hiphop.com, PhillaFlavaDrop.com, Rhymesayers.internet, I used to be tremendous into these things. I\u2019d go watch battles and see folks earlier than they blew up. It was only a world I used to be totally immersed in.<\/p>\n<\/div>\n

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Dude, I need to spend one other hour speaking about all of this, however we gotta wrap up quickly. Particularly since this subsequent query I tailor made for you. <\/p>\n

Do you have got any TV exhibits that you simply at all times have on within the background?<\/p>\n<\/div>\n

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Ha! Okay, you bought me. Sure, I\u2019ve in all probability had 4-5 episodes of Buddies taking part in on my TV every single day for so long as the present has been off-air. Properly, that and South Park.<\/p>\n<\/div>\n

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Means again once I initially had the concept for these, the explanation this query got here up is we had like three conferences collectively in sooner or later and there was at all times <\/em>a present on within the background of your digicam. I\u2019m positively not a \u201ccan simply take heed to it\u201d type of man, so I believed it\u2019d be enjoyable to see everybody on the group.<\/p>\n<\/div>\n

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Actually, I might in all probability recite just a few of my favourite episodes.<\/p>\n<\/div>\n

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Now that\u2019s leisure. We might possibly cost for that. <\/p>\n

Okay, shifting away from media, do you have got any hobbies outdoors of the home?<\/p>\n<\/div>\n

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I\u2019m actually into sports activities. I took trip days to look at the start of March Insanity. I watch a variety of school soccer as properly.<\/p>\n<\/div>\n

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Wait. I do know this one. O-H!<\/p>\n<\/div>\n

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I\u2019m Ohio State\u2019s worst enemy.<\/p>\n<\/div>\n

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Whelp! That backfired. Haha.<\/p>\n<\/div>\n

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Yeah, I\u2019m a Michigan fan.<\/p>\n<\/div>\n

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Even higher! You had an amazing 12 months.<\/p>\n<\/div>\n

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For the primary time in my lifetime, sure. I used to be ecstatic.<\/p>\n<\/div>\n

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Every other groups you get pleasure from? I received\u2019t danger guessing the Bengals, the Reds, or every other Oihio-based sports activities entity.<\/p>\n<\/div>\n

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Good! As a result of I\u2019m all about groups not from my state. Payments, Tar Heels, Penguins, Celts, Pirates. Can\u2019t say I’ve an excessive amount of hometown satisfaction there. <\/p>\n

Oh. I additionally actually get pleasure from MMA. I get a bunch of buddies collectively and we watch all of the PPVs.<\/p>\n<\/div>\n

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As an Atlanta sports activities fan, I typically want I hadn\u2019t grown up with my hometown groups. <\/p>\n

All proper, properly we\u2019re out of time. Any closing ideas for our Xbox Insiders?<\/p>\n<\/div>\n

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That is going to return to that concept of preserving historical past. If there\u2019s a important level in what I\u2019m doing, it\u2019s that I give attention to historical past over the longer term. I need in 60 years folks to nonetheless be capable of entry their video games library, and like hand down their Gamertag to their grandkids or no matter. That\u2019s my ideally suited dream state. My video games assortment is essentially the most precious factor I personal aside from my home, and I do know that lots of people make investments their time, cash, and vitality into these ecosystems. I need to do all the pieces I can to make sure we\u2019re respecting that funding and enabling folks to maintain taking part in lengthy after we\u2019ve turned to mud.<\/p>\n<\/div>\n

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That\u2019s highly effective stuff man. Extremely acknowledged. <\/p>\n

Andrew, thanks a lot for taking the time to talk with everybody right now. It\u2019s been nice!<\/p>\n<\/div>\n

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Thanks for setting this up, Wynn. Till subsequent time!<\/p>\n<\/div>\n

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Xbox Insiders, you should definitely be looking out for extra content material all all through February together with extra interviews from the group, a visit down reminiscence lane, and a lot extra. All of our tenth Anniversary content material may be discovered on our Hub Web page. <\/p>\n

Till subsequent time! Wynn\/<\/p>\n<\/div>\n

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The publish Get To Know Our Staff: Andrew – Buyer Expertise Supervisor appeared first on Xbox Wire.<\/p>\n

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[ad_1] Get To Know Our Staff Andrew Buyer Expertise Supervisor March 29, 2024 Hello, everybody! Wynn right here once more. Welcome again to a different Xbox Insider Staff interview. At this time\u2019s chat is with Andrew\u2014a Buyer Expertise Supervisor on the group who positively has extra Xbox 360 video games than you do. How\u2019s it […]<\/p>\n","protected":false},"author":1,"featured_media":74914,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26],"tags":[6030,2415,2251,3720,334],"_links":{"self":[{"href":"https:\/\/gamergog.com\/index.php\/wp-json\/wp\/v2\/posts\/74912"}],"collection":[{"href":"https:\/\/gamergog.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gamergog.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gamergog.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gamergog.com\/index.php\/wp-json\/wp\/v2\/comments?post=74912"}],"version-history":[{"count":1,"href":"https:\/\/gamergog.com\/index.php\/wp-json\/wp\/v2\/posts\/74912\/revisions"}],"predecessor-version":[{"id":74913,"href":"https:\/\/gamergog.com\/index.php\/wp-json\/wp\/v2\/posts\/74912\/revisions\/74913"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gamergog.com\/index.php\/wp-json\/wp\/v2\/media\/74914"}],"wp:attachment":[{"href":"https:\/\/gamergog.com\/index.php\/wp-json\/wp\/v2\/media?parent=74912"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gamergog.com\/index.php\/wp-json\/wp\/v2\/categories?post=74912"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gamergog.com\/index.php\/wp-json\/wp\/v2\/tags?post=74912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}