Sport refund request rejected on grounds of "already reaching eligible refunds for the 12 months" – however I’ve by no means requested a refund ever?

Hey guys,

I purchased Lords of the Fallen right this moment. The sport has horrible, horrible efficiency points to the purpose the place it's sadly making me really feel fairly unwell.

That is the primary time I've ever requested for a refund for a recreation, and Microsoft have responded saying that I’ve already reached my refund eligibility of the 12 months.

Anyone know methods to proceed with this? I've tried contacting them however to no avail, and the sport has been faraway from my final of video games I can request a refund for.

Thanks!!