Unable to redeem factors on "Rewards BETA"

I purchased my Collection X 2 years in the past by means of the all entry scheme that included 2 years of video games move final in the associated fee. It ends at midnight at this time, I've determined not renew in the meanwhile in order that I can play by means of a few of my backlog with out feeling responsible about not getting probably the most out of a video games move subscription. I made certain to get sufficient rewards factors to get a £5 voucher however for some motive it gained't undergo – after I click on redeem reward, it says {that a} receipt will likely be despatched to my e-mail, however my factors steadiness stays and no e-mail has been acquired. I've tried a number of occasions all through the day. Simply apprehensive I'll lose the factors that I've earned at midnight when my subscription ends? Anybody else had this drawback?