Customized $250 Design Labs Elite 2 Broke after 7 Months

Actually Spent a lot on this simply to interrupt after 7 months. Left stick caught in place with no give. Microsoft says it’s below guarantee. What are the percentages I get a alternative/refund ? It’s 2AM proper now so I can’t name assist but. Simply can’t imagine a controller this costly from an organization this massive has so many points. Would keep away from design labs with all warning.