Cannot replace new controller

So I purchased new Carbon Black S|X controller simply at this time solely to seek out out it couldn't be up to date. Every time I begin the method it sticks at 0% for two or 3 minutes after which reveals me an error. I even tried to replace It through my PC utilizing VPN and nonetheless no luck. Options from google didn't assist both.
Any clue what would possibly it’s? Are a few of MS providers down for some cause?

https://preview.redd.it/r136gg7k5vya1.png?width=1920&format=png&auto=webp&s=44fcad8490dfd240e7f020e7aa89256830885cd6

https://preview.redd.it/y1jxts9l5vya1.png?width=1920&format=png&auto=webp&s=653230ab5a1305b677341ccdf5718f9f79fc63c2