‘You have Obtained Mail!’ Scrambles to Remedy Speedy Tech Assist Questions

You’ve Obtained Mail! fires emails at you each few seconds, tasking you with determining what to do with them to assist your purchasers. Otherwise you’ll be fired.

You’ve been blessed with a tech assist job, the place your whole clients are very affordable about their calls for and the way a lot time they are going to take to resolve. What an exquisite function. Anyway, you’ll quickly obtain emails with quite a lot of issues in them. It is advisable to parse what the difficulty is, then ship the consumer to the FAQ, reply exhibiting you’ve obtained the message, unlock their accounts, ban folks, ship them to billing, or ahead their query to the event crew. These are all of the issues you are able to do, nevertheless it will get exhausting quick as a result of of us anticipate options in a rush. And the emails simply maintain piling up.

Essentially the most difficult half is determining what the heck a few of these individuals are asking for. A few of them will ramble incessantly about completely nothing for pages, however it’s essential to scan all of it to determine what the answer could possibly be. Should you get it flawed, the boss will know instantly, in spite of everything. Get it flawed thrice and also you’re out of a job. Every e mail has a timer as nicely, and in the event you run out of time, that counts as a mistake as nicely, which additionally counts towards your whole. So, you’re pressured to hurry via the emails, looking for the answer as quick as attainable. This implies you’re possible going to overlook a factor or two, bringing you that a lot nearer to dropping your job.

You’ve Obtained Mail! must be obligatory enjoying for anybody who’s yelled at a tech assist worker for taking quite a lot of minutes to repair one thing. It does a improbable job of capturing the stress and time pressures of those jobs, in addition to the corners you study to chop to be able to maintain your purchasers and managers joyful.

You’ve Obtained Mail! is obtainable now on itch.io.

Joel Couture

Joel has been protecting indie video games for varied websites together with IndieGames.com, Siliconera, Gamasutra, Warp Door, CG Journal, and extra over the previous seven years, and has written book-length research on Undertale and P.T.. Joel is consistently looking out for digital experiences that push the boundaries of what video games will be, and seeks to delve into the artistic course of, meanings, and emotion labor that goes into the work of artists worldwide.