Xbox 1 retains stopping a obtain

So I purchased this xbox 1 off of a buddy and when I attempt to obtain any video games that may be a disc it simply stops. At first I assumed it was random however after doing it a number of occasions 1.30 is so far as I can get this sport to go. I've tried farming simulator the identical factor occurs. I did cod superior warfare to obtain. I've tried video games on the Xbox retailer. Like apex and asphalt 9 and had no issues in any respect. I’ve tried speaking to Microsoft for assist and so they informed me it was a wifi router situation nevertheless it was not even a month outdated. I've tried cellular Hotspot nonetheless gained't work. I don't what’s unsuitable if somebody might assist me out that might be vastly appreciated. Thanks