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An rising quantity of PS5, PS4 gamers are voicing their discontent with PlayStation Assist, or lack thereof, with no aid in sight. Sony pulled the plug on 1-to-1 assist through Twitter final August, and issues have solely turn into worse since then.
What’s happening with PlayStation Assist?
As evidenced by an abundance of current complaints on social media and boards like Reddit and ResetEra, gamers are merely unable to connect with PlayStation’s buyer assist. Overlook getting somebody on the cellphone, gamers think about themselves fortunate in the event that they get by way of to a reside chat agent, and mentioned agent sticks round and gives a decision slightly than giving a non-answer to the difficulty at hand and ending the chat.
Defective {hardware} leads to weeks upon weeks of complications, usually with no fascinating outcomes. Obtained points with two-step verification or your account being hacked? PlayStation Assist in all probability can’t assist so make a brand new account and cancel any debit or bank cards related along with your earlier account. Sorry in regards to the video games.
For its half, Sony has apparently been recruiting gamers as on-line assist brokers and has seemingly provided precedence buyer assist to prime PlayStation Stars members, however that’s hardly any comfort for the typical participant.
With Sony ramping up its PS5 advertising and marketing efforts, one can solely hope the corporate opens its pockets as much as revamp buyer assist as properly.
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